Cancellation and Refund Policy

We maintain a clear and assertive Cancellation and Refund Policy to ensure fairness and transparency. Our customers deserve to understand their rights and the procedures that govern cancellations and refunds. 

 

Cancellation:
Customers must cancel their order within 24 hours of placement to avoid penalties. To initiate a cancellation, contact me at innerglowwellness.j@gmail.com with your name and appointment time. Cancellations made after 24 hours or customers who are more than 10 minutes late will not receive a refund, but can make a new appointment. If you are having last-minute electronic complications, please email me, and we can figure out the next best course of action. 

 

Refunds and Returns on Services: 
We uphold a strict No Return Policy on services to ensure clarity and to set clear expectations for our customers. All sales are final on services rendered; we do not accept returns under any circumstances. You must review your order carefully before finalizing your purchase. By completing your transaction, you acknowledge that you understand and accept our No Return Policy.
 

Refunds, Exchanges or Returns on Products:
If an items arrived damaged, please email us a picture of the damaged product. Once approved, we will mail out a new item. Colors of crystals may vary depending on the batch they come out of (some can be lighter or darker. Not all crystals will look the same). Submit a claim via our Contact Form and we will work with you to find a solution. ​

 

Changes to Policy:
We reserve the right to modify this Cancellation and Refund Policy at Inner Glow Wellness at any time. Any changes will be clearly communicated via email and website. 

 

Contact Us:
For any questions regarding our Cancellation and Refund Policy, contact me at innerglowwellness.j@gmail.com. Thank you for your understanding and cooperation regarding our policies!